faqs
Frequently Asked Questions (FAQs)
Here are answers to some of the most common questions about shopping with 360 Beauty Scents.
1. What products does 360 Beauty Scents sell?
We specialize in high-quality fragrances, beauty products, and personal care items, sourced from trusted brands and suppliers.
2. How can I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. You can also order directly via WhatsApp for convenience.
3. What payment methods do you accept?
We accept mobile money (M-Pesa), debit/credit cards, and other secure payment gateways. All transactions are processed securely.
4. How long does delivery take?
Delivery within Nairobi & major towns takes 1–2 business days. Other regions in Kenya take 2–4 business days, depending on product availability and location.
5. How much are the delivery charges?
Delivery charges depend on your location and the size or weight of the order. The exact fee is shown at checkout before confirming your purchase.
6. Can I return or exchange an item?
Yes, returns and exchanges are accepted within 7 days if the item is unused, in its original packaging, and in resalable condition. See our Return & Refund Policy for details.
7. How will I know if my order has shipped?
You’ll receive order updates and tracking details via WhatsApp and email once your package has been dispatched.
8. Do you offer international shipping?
Currently, we deliver across Kenya. International shipping is not available at the moment, but we plan to expand in the future.
9. How can I contact customer support?
You can reach us via WhatsApp at +254 768 674 965, by email at cs@360beautyscents.co.ke, or through live chat on our website.
10. Are the products sold by 360 Beauty Scents authentic?
Yes. We take pride in providing 100% authentic products. All our fragrances and beauty products are sourced from reputable suppliers to guarantee quality and originality.