1. Information We Collect

We collect information to provide and improve our services, including:

• Personal details: Name, phone number, email address, and delivery address.
• Account information: Username, password, and order history.
• Payment details: Mobile money, card, or other payment method information (processed securely via trusted third-party gateways).
• Device & usage data: IP address, browser type, pages visited, and activity on our platform.
• Communications: Messages or feedback sent via chat, email, WhatsApp, or phone.

2. How We Use Your Information

• Process and deliver orders.
• Communicate with you about your account or orders.
• Improve our platform and personalize your shopping experience.
• Send updates, offers, or promotions (you can opt out anytime).
• Detect and prevent fraud or misuse of the platform.

3. How We Share Your Information

We do not sell your personal data. We may share it with:

• Delivery partners to fulfill your orders.
• Payment processors to complete secure transactions.
• Customer support teams to help resolve issues.
• Legal authorities when required by law.

All third parties are required to respect your privacy and comply with applicable data protection laws.

4. How We Protect Your Information

• Secure servers and encrypted communication.
• Password protection and account access controls.
• Regular monitoring for fraud or suspicious activity.

5. Your Rights

You have the right to:

• Access and review your personal data.
• Update or correct your information.
• Request deletion of your account.
• Opt out of marketing communications at any time.

To make any of these requests, please contact our support team (see Contact Us).

6. Cookies

We use cookies to enhance your browsing experience and understand how the platform is used. You can manage cookie settings through your browser preferences.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are made, we will notify you on our website or via email. The “Last updated” date reflects the latest revision.

8. Contact Us